How M2P Transformed Merchant Operations for a Leading NBFI in Mauritius?

BNPL adoption is accelerating globally but scaling it successfully is a far more complex challenge. It demands real-time payment rails, streamlined merchant hierarchies, and robust systems that can handle compliance and high-volume settlements. Legacy technology stacks are not built to meet these demands.

This is where one of Mauritius’s leading NBFI encountered a critical bottleneck. Burdened by manual processes and inflexible infrastructure, their systems were not equipped to support the speed and agility required by today’s BNPL landscape.

• Scalability at a Standstill: Reliance on legacy systems slowed everything down, from onboarding new programs, responding to market shifts, to even pushing simple configuration updates hindering scalability and efficiency, preventing rapid market adaptation.

• Merchant Management Delays: Every merchant onboarding, payout, and commission settlements required human intervention. Small delays grew into recurring operational delays.

• Operational Roadblocks: Managing complex, multi-level merchant hierarchies and dealing with frequent reconciliation gaps led to disputes and protracted settlement times, eroding merchant satisfaction.

Despite a strong market position, these bottlenecks stalled BNPL adoption and eroded customer and merchant confidence. So, the question became simple: How do you rebuild the core so the business can grow without barriers?

That’s where M2P stepped in.

We supported them with our Merchant Acquiring Solutions to transform their operations and scale rapidly.

At the center of this transformation was M2P’s Merchant Management System (MMS), a purpose-built platform for BNPL and Consumer Finance that delivers automation, scalability, and real-time visibility. Combined with integrated solutions like Loan Management System (LMS), Loan Origination System (LOS), and advanced reconciliation tools, our MMS helped the client achieve operational excellence and expand into new markets, including Africa. 

Before diving deeper into the solution, here’s a snapshot of the client’s business and operational details.

About the Client

The client is a leading Non-Banking Financial Institution (NBFI) in Mauritius with over 1,000 employees, serving individuals, SMEs, and corporates across multiple geographies. 

Their core offerings include

• Consumer Credit (Consumer durable loans, Personal Loans, Revolving Credit)

• Leasing

• Cards and Payments

• Insurance Factoring

• SME Financing

Operational Scale

The client has partnership with 2K+ merchants across retail, automotive, and electronics sectors in Mauritius for consumer durable loans, leasing, and payments.

Provides loans to individuals in the loan range of 5K–100K MUR with a portfolio value of more than 20Bn+ MUR.

This scale demanded operational excellence. Here’s how M2P made it happen.

How M2P Transformed Operational Bottlenecks? 

The client needed more than a system upgrade, they needed a way to run merchant operations without complexities, errors, or manual effort.

M2P implemented its Merchant Acquiring Solutions suite to rebuild their processes end-to-end and give the business the agility their legacy systems could never support.

Here’s how the transformation unfolded.

Merchant Onboarding

• Support for multi-level hierarchies to onboard merchants and sub-merchants efficiently, enabling structured processes.

• User access management designed for diverse roles and permissions across operational and merchant dashboards.

• Dashboard for merchants for DIY onboarding and comprehensive business management.

Payments and Transactions 

• Integrated easy payment methods, including QR code payments (Static & Dynamic), payment links, and online merchant integrations.

• Real-time processing of payments and refunds, with settlement files generated for seamless reconciliation.

• Comprehensive dispute management tools to resolve merchant issues effectively.

Automated Settlement Cycles & Invoice Management

• Fully automated settlement cycles ensure timely payouts with minimal manual intervention.

• Transparent invoice generation for merchants with detailed transaction reporting.

EMI Plans & Promotions 

• EMI Plans enabled both platform-level standardization & merchant-specific EMI customization, with support for dynamic downpayments.

• Seamless promotion setup allowed merchants to effortlessly configure discounts and offers like delayed repayment, advance EMI, and interest-free EMI options.

Merchant Dashboard & Reporting 

• Intuitive dashboards for real-time visibility of transactions, settlements, and disputes.

• Advanced reporting for performance analysis, promotion management, and payment trend tracking.

Reconciliation 

• Comprehensive Accounting Module along with provision for manual journal entries with an intuitive interface for easy interpretation.

• End-to-end reconciliation tools to minimize errors and disputes while ensuring regulatory compliance.

• Simplified workflows for tracking payment statuses and addressing reconciliation gaps.

From automation to accuracy, here’s what the client achieved.

Results and Impact 

• Reduced merchant onboarding time by ~ 90%

• Improved merchant satisfaction and retention rates (e.g. automated settlements with different types of commissions deducted at source)

• Operational efficiencies by nearly 60% (e.g., reduction in manual errors or time spent on reconciliation)

• Opened new line of business in Buy Now Pay later category targeting customers in the age group of 18 to 30

Conclusion

M2P’s Merchant Acquiring Solutions transformed the client’s operations by automating manual processes, enhancing merchant satisfaction, and enabling seamless scalability into new markets like Africa. Key benefits included faster onboarding, transparent settlements, reach out to new age eCom merchants and end-to-end reconciliation, positioning the client as a leader in BNPL and Consumer Finance. 

Ready to transform your merchant operations and tap into BNPL growth?

Schedule a demo with us.

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