This September, the Star of the Month is our very own Preethi Parthasarathy, the brain behind our Service Desk.
A woman of her word, Preethi is thoroughly goal-oriented and has a knack for empowering and guiding the team towards excellence while being cognizant of deadlines, compliance, and protocols.
Super curious to know the secret behind how she manages it all?
Keep reading as she spills the bean on how she has grown through the years as an M2Peer.
How do you usually start your workday?
My perfect day starts with an equal dose of gardening, cooking, fitness, and playing with Bulbul, my adorable Labrador Retriever. Then I commence work by prioritizing emails and tasks.
Let me tell you one secret ingredient for a perfect workday.
It’s the ‘to-do list’!
It helps me plan, follow up, and execute tasks flawlessly. Then I focus on issues based on severity and priority and get my team going on pending tasks.
I have a secret mantra for my team to prevent issue escalation — ‘Don’t go to sleep with incomplete tasks or unresolved issues.’
What are your main responsibilities as a Service Desk Manager at M2P?
My key responsibility is to drive my team forward to do their job seamlessly without any inkling of doubt. I empower my 5-year-old team with product knowledge, process compliance training, and practical tips & tricks to ensure no task or mail is left unattended.
How have you grown through the years as an M2Peer?
Even though I joined the M2P family as an experienced professional, it’s here that I learned a lot. My heartfelt thanks to M2P’s founder trio — Madhu, Muthu, and Prabhu, who were truly an inspiration when it comes to being aspirational, smart-working, and lifelong learners. I feel so grateful and lucky to be part of the young and vibrant M2P fam.
My 5-year-old journey made me witness M2P’S growth first-hand from a start-up to one of the finest leading fintech companies now. And at M2P, it is not just the company that grows; every M2Peer too grows parallelly. So, I also feel proud of how I have grown as an M2Peer, and the journey continues.
Is there a quote/saying that motivates you?
As I said, my pre-planned day always makes me lookout for a bit of motivation. One such quote which springs to my mind now is
“The secret of your future is hidden in your daily routine.”
This quote makes me work diligently every day and face challenges for a better future.
What’s that one thing your colleagues don’t know about you?
Ha! I guess now it is time to reveal my secrets.
My colleagues here don’t know that I am a ‘Karate Kid.’ Yes, I have learned martial arts during my schooling. My dad was my biggest supporter who helped me win few trophies at tournaments.
Oh, wait! I also love to dance. Play any tune, you’ll find me grooving to the beat.
Have you played a practical joke in college?
We were a frolicking gang of 6 friends who attended school and college together. I had the best of times with them, from bunking classes to watching newly released movies during group studies.
This is not exactly a practical joke, but it is one of the most mischievous, memorable moments from college. We were once got caught red-handed playing Holi in college, even though it was banned inside the campus.
Things got so serious that we were made to clean college classrooms and washrooms as a punishment.
Looking back now, it seems fun, and I miss those days the most.
What do you like the most about M2P?
I love everything about M2P, its flexible work culture, friendly colleagues, abundant growth opportunities, and open work environment. They have helped me grow both professionally and as a person.
What’s your idea of a perfect day?
I always make sure I have a positive and stress-free aura around me. So, I indulge in activities like yoga, meditation, terrace gardening, and so on.
But the best part is when I spend time cuddling Bulbul, my cute little Labrador. She is my favorite companion and stress buster at home who loves playing with me even when I am working.
So, my perfect day has an equal dose of love, relaxation, and a lot of positive vibes.
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