ChatGPT & Bard to enhance fintech customer success

Customer success is a key revenue driver for fintechs.

Customer success teams ensure customer satisfaction and retention by proactively addressing queries and personalizing user experience. They focus on anticipating imminent customer challenges and providing requisite solutions.

Today, with the advent of Large Language Models (LLMs) like ChatGPT and Bard, customer facing teams are doing much more in transcending the conventional methods of customer interaction.

How can LLMs improve fintech customer success?

Forthcoming versions of LLMs are expected to include hundreds of trillions of parameters.

More parameters translate to more powerful capabilities in solving customer queries.

This is the beginning of a revolutionary AI era.

Large Language Models play a significant role in the 34.3% growth of Generative AI

Our co-founder, Madhusudanan R, was featured in an exclusive interview with Moneycontrol, where he discusses M2P's Soonicorn journey, sustainable growth, industry leadership, and more. Watch the full video here.

Our co-founder, Muthukumar A, participated in Kalaari Capital's Madras Mixers event that brought together Chennai's brilliant minds in the startup community to propel the city's startup ecosystem.

That's it for now. See you again soon with all the need-to-know fintech updates!

Stay tuned. Stay curious.