Experience: 3-7 years
What You’ll Do:
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
You will act as the main point of contact for technical issues in L1 Support and work collaboratively with software development, and quality teams, to facilitate problem solving.
Some of the Key responsibilities include:
- Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
- Responsible for,
- Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
- Execution of various compliances testing and financial systems certifications.
- Deploying applications on client system or production environment.
- Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
- Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the L2 level of expertise within organization, along with observations from investigative and diagnostic assessments.
- Escalate issue to the following department like Vendor/IT/Product Team
- Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
- Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
What you need to have?
- Experience in core banking application Tech Support.
- Experience in ticket tracking and resolving on time.
- Experience with Linux/UNIX server.
- Experience with CASA, Banking CRM application, Loans, Term deposit.
- Proficient with Excel.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to be on call and/ or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Experience in Banking applications is desirable with excellent communication skills.
- Experience in Core Banking (CBS) applications is mandatory.
Who We Are: Home(m2pfintech.com)
Founded in the year 2014 and headquartered in Chennai, M2P Fintech is Asia’s largest API infrastructure company offering a wide gamut of services that enable businesses of any scale to embed financial services.
M2P Fintech is an omni-channel platform that operates in over 20 markets across the Asia Pacific, MENA, and Oceania regions. M2P works with over 100+ banks, 100+ NBFCs, and has clocked over 600+ Fintech engagements across various industries serving over 35 million end users.
M2P pioneers in next-gen fintech through innovative offerings across the payments, lending, and banking ecosystem. Our comprehensive tech-stack powers the core banking system, core lending suite, BNPL, customized credit cards, prepaid cards, and much more.
M2P is backed by reputed investors – fintech industry veterans (such as Amrish Rau – PayU, Kunal Shah – CRED, Jitendra Gupta – Jupiter, etc) as well as reputed international venture capital funds (such as Insight Partners, MUFG, Tiger Global, Beenext, Flourish Ventures and Omidyar Network).
Why Join Us:
We are a Fun bunch to be with..!
- People First Culture
- People Friendly Guidelines
- Equal Opportunity Organization
- Better Half Program
- Buddy Referral Program
- Health & Wellness Programs
- Comprehensive Medical Insurance for dependents including parents
- Tax Saving Structure
- ESOPs
- Sports Clubs & Fun Committees
- Office Libraries
- Snack Pantries