Experience: 3-7 years
What You’ll Do:
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
You will act as the main point of contact for technical issues and work collaboratively with software development, and quality teams, to facilitate problem solving. You’ll be a core member of the specialist team that is passionate about rendering support to our flagship real-time products.
Some of the Key responsibilities include:
- Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
- Be the point of contact for handling Escalations from L1 Support and escalate complex problems to the next level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios.
- Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually.
- Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
- Ensure that communications to key stakeholders are provided in a concise and timely manner.
- Provide some periodical and/or emergency support (i.e., on-call support), as may be needed from time-to-time.
What you need to have?
- Experience in Tech Support with an enterprise software organization.
- Experience with Linux/UNIX server.
- Hands-on database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Excel.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to be on call and/ or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer, and solution-oriented personality.
- Experience in Financial Service industry or Banking applications is desirable.
Who We Are: Home(m2pfintech.com)
Founded in the year 2014 and headquartered in Chennai, M2P Fintech is Asia’s largest API infrastructure company offering a wide gamut of services that enable businesses of any scale to embed financial services.
M2P Fintech is an omni-channel platform that operates in over 20 markets across the Asia Pacific, MENA, and Oceania regions. M2P works with over 100+ banks, 100+ NBFCs, and has clocked over 600+ Fintech engagements across various industries serving over 35 million end users.
M2P pioneers in next-gen fintech through innovative offerings across the payments, lending, and banking ecosystem. Our comprehensive tech-stack powers the core banking system, core lending suite, BNPL, customized credit cards, prepaid cards, and much more.
M2P is backed by reputed investors – fintech industry veterans (such as Amrish Rau – PayU, Kunal Shah – CRED, Jitendra Gupta – Jupiter, etc) as well as reputed international venture capital funds (such as Insight Partners, MUFG, Tiger Global, Beenext, Flourish Ventures and Omidyar Network).
Why Join Us:
We are a Fun bunch to be with..!
- People First Culture
- People Friendly Guidelines
- Equal Opportunity Organization
- Better Half Program
- Buddy Referral Program
- Health & Wellness Programs
- Comprehensive Medical Insurance for dependents including parents
- Tax Saving Structure
- ESOPs
- Sports Clubs & Fun Committees
- Office Libraries
- Snack Pantries